Leveraging technology to drive innovative delivery for South Africa’s public services sector

The theme of this year's GovTech event was the development of opportunities to build a functioning society and, in the light of public service delivery, new sustainable models must be explored to improve the current provision of services.

Jabu Majiza, leader of the software development company BBD, believes that the use of technology will enable the launch of innovative models by the public sector, having a positive impact on the lives of millions of South Africans . "By leveraging the successes of the ICT sector, the government can use technology to ensure that the customer is at the heart of the design and delivery of services. More importantly, silos within government can be broken as we move toward connected government. "

Hosted by the State Agency for Information Technology (SITA), GovTech provides a valuable platform for ICT industry stakeholders to share their successes with the government and allow them to evaluate the best way to apply the technology. ]

"The government can quickly build capacity and overcome structural and capacity constraints by taking lessons from the private sector and adding value to public sector clients." The way to do that is technology, because systems can be deployed effectively to overcome barriers to service delivery. "

This year saw the launch of a hackathon at GovTech – allowing high school learners, postgraduate students, public servants and SITA staff to gain experience and experience. speak to professionals in the ICT sector. solve social problems. Mike Geyser and Gergana Young, who are part of BBD's R & D team and mentors at this inaugural Hackathon, described the Hackathon as "an environment where students and academics are exposed to the broad spectrum of development. software. and introduced to experienced industry veterans who are part of their team "

Given that the demand for ICT services in South Africa outweighs available skills, it is important to provide students with hands-on experience like this Hackathon to help them better understand the possibilities of technology solutions.

As a government partner, BBD is already seeing the impact of the use of technology when it is aligned with the needs of the business, in order to transform and transform the business. Eliminate duplication, which translates into a better return on investment. Majiza is optimistic that the public sector continues to adopt a more customer-focused approach, so that delivering continuous improvements to the government through innovative solutions will remain a top priority for the private sector. .

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